Challenge: The client had previously spent over half a million rand across various off-the-shelf CRM and communication systems—none of which met the operational demands of their mobile service teams and national call center. The key issue was syncing real-time data from field technicians with the internal teams handling dispatch, lead tracking, and management reporting.

Solution: TORIS Technologies developed a fully custom CRM platform that includes a modern web app for call center operations and a dedicated Android mobile app for technicians in the field. The mobile app allows technicians to capture windscreen repair data on-site, automatically syncing with a live pipeline that distributes jobs to available call center agents. The platform reduces paperwork, improves job turnaround time, and gives senior management live insights through performance dashboards—streamlining internal processes and enhancing customer experience across hundreds of dealerships nationwide.

View CRM: crm.starbreak.co.za